PlayList support

Help center

Find clear answers about profiles, payments, messages, notifications, and account support.

Payments and tips

Set up Stripe, receive tips, understand fees, and troubleshoot onboarding.

How tips work on PlayList
Fans can send one-time tips from an artist profile after that artist connects payments with Stripe.
Set up payments with Stripe
Artists set up payments from Settings > Selling and complete hosted onboarding with Stripe.
Fees and payouts
PlayList takes 0% from tips today. Stripe processing fees and payout timing are managed by Stripe.
Why PlayList uses Stripe
Stripe helps PlayList support secure payments, identity verification, bank details, and payouts without storing sensitive financial information.
Troubleshooting Stripe onboarding
Most onboarding issues are caused by unfinished Stripe requirements, mismatched public details, or account verification still in progress.

Profiles

Create a profile and understand who PlayList is built for.

Messages

Contact other PlayList users from profile pages.

Message other users
Signed-in users can start a conversation from the Message button on another user's profile.

Notifications

Control which email notifications you receive.

Manage email notifications
Notification preferences live in Settings and control which PlayList emails you receive.

Account

Manage or delete your PlayList account.

Delete your account
You can delete your account from Settings when you no longer want to use PlayList.

Contact

Reach PlayList support or send general questions.

Contact PlayList support
Use support@playlist.social for account help and hello@playlist.social for general inquiries.

Frequently asked questions

Quick answers to common PlayList questions.

Read the FAQ

Requirements, profiles, messaging, notifications, and account settings.